Communicating with Non-Communicators | Leila's House of Corrections

If you are frustrated by an employee who just won't open up, you may need to stop talking and listen more. Find out how to encourage them by soliciting their thoughts, considering your own body language, and providing details about how an employee's ideas can contribute to team and company goals.

How to Manage Customer Experience

Steve Daines, vice president at RightNow, explains how the CRM provider strives to deliver superior, ongoing customer service to its clients, even after implementation.

Interviewing Don'ts |Leila's House of Corrections

A high rate of unemployment means recruiters are in the driver's seat. Don't take advantage of your position and skip the basics—your hiring process will suffer for it. Remember to establish rapport by making eye contact and shaking hands at the beginning and at the end of the interview. Listen more than you talk and be sure to ask questions about soft skills, not just technical ability.